If you don't find an answer to your question, send us an email at hello@athousandroses.com.au
Australia
Standard: 2–8 business days depending on state
Express: 1–3 business days depending on state & timing of placement (our warehouse team doesn’t work weekends)
International (DHL for express)
Standard: 6–15 business days depending on country
Express: 1–3 business days (metro), 3–7 business days (regional)
Please note: We are a small, dedicated team. Orders placed on Fridays may experience slight delays.
Some countries may apply customs or import duties. These charges are set by your local authorities and would be the responsibility of the buyer. We just want you to be aware so there are no surprises!
Essential oils can be unsafe if used in high concentrations or poor-quality blends. That’s why our remedies are made in small batches with very low dilutions, ensuring gentle support for babies. We recommend a patch test first, as every child’s skin is unique. Always purchase from our official store to avoid counterfeit products.
Yes, our blends are heavily diluted to be safe for babies while still effective. Small-batch production allows us to carefully control every batch. We recommend a quick patch test before first use.
Our rollers are gentle and diluted, but eczema-prone skin can be sensitive. We recommend a patch test on an unaffected area first. Avoid open or irritated skin. If in doubt, consult your healthcare professional.
Our blends are safe in small amounts. The rollers are designed for external use, and we recommend massaging the oils in for absorption rather than leaving residue on the skin.
Rinse immediately with water. While our products are gentle, avoid contact with eyes and mucous membranes.
Generally, 3–4 times per day, leaving 20–25 minutes between uses to allow the effects to take place.
Yes, our products are safe during pregnancy and breastfeeding. If you have any concerns, we recommend checking with your healthcare professional.
PAIN ROLLER CANNOT BE USED WHILST PREGNANT, ANY ROLLER THAT CANNOT BE USED WILL BE HIGHLIGHTED IN THE PRODUCT DESCRIPTION
The Pain Roller is not safe for use during pregnancy. For all other products, they are generally safe while pregnant and breastfeeding, but if you have any concerns, please consult your healthcare professional. Any item that shouldn’t be used during pregnancy will be clearly marked in its product description.
The oils absorb through the skin and interact with the tissues underneath, while gentle massage boosts circulation and supports natural healing. The active compounds in each blend are designed to target specific needs ie. calming the nervous system, providing comfort, or relieving tension. The benefits are designed to relieve specific concerns.
Our formula is designed for babies aged 3 months to 3 years. It may not be strong enough for older users, though some parents notice an effect!
Ensure correct application and allow 20–25 minutes for the effects to take hold. Regular, consistent use is key. Results may vary depending on the child and their specific needs.
3–4 times per day, leaving 20–25 minutes between applications.
Each child is unique. Some parents notice relief within 2 minutes, others up to 20 minutes. Regular use as part of your routine helps achieve the best results.
Our oils come from a trusted Australian supplier, chosen for purity, gentleness, and safety. They are organic and carefully sourced.
NO we are not. This is the official A Thousand Roses™ store. Over the past three years, some of our content and products have been copied and sold by others, which has been incredibly challenging for us to manage. To ensure you receive genuine, high-quality products, please purchase only from this store and please beware of any others that claim to be us.
We are obsessed with quality and only create products we have personally tested and feel confident giving to our daughter. Every formula combines natural, active ingredients with gentle, time-tested remedies to support babies and mums. You get safe, effective, and trustworthy products with clarity, quality, and confidence in every use.
I’m Evelyn 🤎 a mother and the founder of A Thousand Roses store. After years in health coaching and holistic wellness, I started this business three years ago with Mila, my daughter who was the inspiration to all of our products. My mission is to bring 100% natural, safe remedies that nurture babies and support mums through the often challenging transition of maiden to motherhood & beyond. I want to help mums embrace nurturing in ways often overlooked by the mainstream, drawing on the wisdom of science-backed, time-honoured remedies that too often get silenced by big pharmaceutical agendas.
We use 100% natural, carefully sourced ingredients and always avoid harmful chemicals or additives. Every product is formulated for babies and mums to be safe, gentle, and effective.
